Frequently Asked Questions
Everything you need to know about your soundcore experience.
What is the standard delivery timeframe for UK orders?
Most UK orders are processed within 24 hours and typically arrive within 3-5 business days via our standard shipping service.
How does the 30-day money-back guarantee work?
If you are not satisfied with your purchase, you can return undamaged products within 30 days of purchase for a full refund, no questions asked.
What kind of warranty comes with soundcore products?
We offer an 18-month limited warranty on all our headphones, speakers, and earbuds to ensure you have the best possible audio experience.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.
Are soundcore headphones compatible with all Bluetooth devices?
Yes, our products use industry-standard Bluetooth technology and are compatible with iOS, Android, macOS, and Windows devices.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery.